At the end of the twelve week period the trainees that demonstrate satisfactory ability to do the job will be released onto the floor to begin working independently. Trainees will be accessed with Daily Observation Reports that let the trainee know how they are progressing. During this training trainees are exposed to different shifts and coaches for four weeks at a time. The next step in the training process is three months of on-the-job training. Employees must maintain a 70% average throughout the classroom training and pass the final exam with a score of 70 on both the written and practical portions of the exam.Ĭall Taker On The Job Training (12 weeks) There are also daily quizzes, exercises, practical exercise, and a comprehensive final exam (question & answer and practical). Ğmergency Medical Dispatch and Emergency Fire Dispatch.Law Enforcement Automated Data System (LEADS) / National Crime Information Center (NCIC).National Response Framework, An Introduction – IS 800.b.National Incident Management System (NIMS) – IS 700.a.ICS for Single Resources and Initial Action Incidents – IS 200.b.Incident Command System (ICS) – IS 100.I.E.b.Required Certifications: ( Certifications Ĝitywide Orientation (Sexual Harassment, Substance Abuse, etc.).Hexagon Computer Aided Dispatch System (CAD).It takes approximately six months to be trained and released on your own as a 911 Emergency Call Taker in the City of Columbus.Ĭlassroom instruction involves presentations, lectures, hands-on practical learning, and application under the guidance of the Communications Bureau Training Academy. All training starts with 911 Emergency Call Taker training. All employees hired by the City of Columbus go through the same training no matter of experience.
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